Terms of Service

DM Home Improvement LLC • Last updated: August 2026

1. Acceptance of Terms

By accessing or using the website at www.dmhomeimprovementllc.com, requesting a consultation, or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. About Our Services

DM Home Improvement LLC is a licensed home improvement and renovation company serving Charlotte, Rockingham, Southern Pines, Fayetteville, Laurinburg, Huntersville, Fort Mill SC, and surrounding areas in the Carolinas. Our services include but are not limited to:

  • Kitchen and bathroom renovation
  • Flooring installation (Luxury Vinyl Plank, Hardwood, Tile)
  • Cabinet fitting, installation, and refacing
  • Interior and exterior painting
  • Drywall installation, patch repair, and finishing
  • Wood decks and wheelchair accessibility ramps
  • General home repairs and punch list services

3. Website Use

Permitted Use: You may use our website for lawful purposes only — to learn about our services, request a consultation, or contact us. You agree not to:

  • Use our website in any way that violates applicable local, state, or federal laws
  • Attempt to gain unauthorized access to any part of our website or systems
  • Transmit any harmful, offensive, or disruptive content through our website
  • Copy, reproduce, or redistribute our website content without written permission

4. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of DM Home Improvement LLC and is protected by applicable copyright and trademark laws. You may not use our content without prior written consent.

5. Consultations and Estimates

Free Consultations: We offer free, no-obligation consultations and estimates. Requesting a consultation through our website does not constitute a binding agreement or guarantee of service.

Accuracy of Information: Estimates provided during a consultation are based on the information available at the time of assessment. Final project costs may vary if unforeseen conditions are discovered during the work (e.g., hidden structural issues, outdated wiring, water damage). Any changes to project scope or cost will be communicated to you before additional work proceeds.

Scheduling: Consultation and project scheduling is subject to availability. We will make every reasonable effort to honor scheduled appointments. In the event of a scheduling conflict, we will notify you as soon as possible and work to reschedule at a convenient time.

6. Project Agreements

All renovation and repair projects are governed by a separate written contract between DM Home Improvement LLC and the client. That contract — not these Terms of Service — governs the specific terms of your project, including scope of work, payment schedule, timeline, and warranties.

These Terms of Service apply to your use of our website and general engagement with our business prior to a signed project agreement.

7. Payment

Payment terms for specific projects are outlined in your individual project contract. General payment policies include:

  • A deposit may be required before work begins
  • Progress payments may be required at agreed milestones
  • Final payment is due upon project completion and client walkthrough
  • We accept payment by check, bank transfer, or other methods as agreed upon in your contract

8. Warranties and Workmanship

DM Home Improvement LLC stands behind the quality of our work. Specific warranty terms are outlined in your individual project contract. In general:

  • We warrant that all work will be performed in a professional and workmanlike manner with our 1-Year Craftsmanship Warranty
  • We warrant that all work will comply with applicable building codes and standards
  • Material warranties are governed by the respective manufacturer's terms
  • Warranties do not cover damage resulting from misuse, neglect, acts of nature, or modifications made by third parties after project completion

9. Limitation of Liability

To the fullest extent permitted by law, DM Home Improvement LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific project giving rise to the claim.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those websites or their content. DM Home Improvement LLC is not responsible for the content, privacy practices, or accuracy of any third-party websites.

11. Messaging Terms & Conditions (SMS Program)

General: When you opt-in to receive SMS communications from DM Home Improvement LLC, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing, project updates, and customer support text messages from DM Home Improvement LLC. Messages may be sent using an automated system to the mobile phone number you provided.

Message frequency varies based on project interactions and inquiries. Standard message and data rates may apply depending on your mobile plan. Consent to receive text messages is not a condition of purchasing any services.

  • Carriers: Carriers are not liable for delayed or undelivered messages.
  • Cancellation & Opt-Out: You can cancel the SMS service at any time by texting STOP to our messages. After you text STOP, we will send you an SMS confirmation that you have been unsubscribed. No further messages will be sent unless you opt-in again.
  • Help & Support: For support regarding our messaging services, text HELP to our number, call us at (910) 557-0915, or email us directly at planning@dmhomeimprovementllc.com.
  • Transfer of Number: You agree that before changing or transferring your mobile number, you will reply STOP from the original number or notify us at planning@dmhomeimprovementllc.com.

12. Privacy

Your use of our website and messaging services is governed by our Privacy Policy. Please review our Privacy Policy at https://www.dmhomeimprovementllc.com/privacy-policy. Mobile information and SMS consent data will not be shared with third parties under any circumstances.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Mecklenburg County, North Carolina.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated date at the top. Your continued use of our website or messaging program after any changes constitutes your acceptance of the updated terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

DM Home Improvement LLC
3440 Toringdon Way Suite 205, Charlotte, NC 28277
Phone: (910)-557-0915
Email: planning@dmhomeimprovementllc.com
Website: www.dmhomeimprovementllc.com