Terms of Service
DM Home Improvement LLC
Last updated: May 2026
Acceptance of Terms
By accessing or using the website at www.dmhomeimprovementllc.com, requesting a consultation, or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
About Our Services
DM Home Improvement LLC is a licensed home improvement and renovation company serving Charlotte, Rockingham, Southern Pines, Fayetteville, and surrounding areas in North Carolina. Our services include but are not limited to:
- Kitchen and bathroom renovation
- Flooring installation
- Interior and exterior painting
- Roofing
- Drywall installation and repair
- Window and door installation
- Siding installation
- General repair services
Website Use
Permitted Use
You may use our website for lawful purposes only — to learn about our services, request a consultation, or contact us. You agree not to:
- Use our website in any way that violates applicable local, state, or federal laws
- Attempt to gain unauthorized access to any part of our website or systems
- Transmit any harmful, offensive, or disruptive content through our website
- Copy, reproduce, or redistribute our website content without written permission
Intellectual Property
All content on this website — including text, images, logos, graphics, and design — is the property of DM Home Improvement LLC and is protected by applicable copyright and trademark laws. You may not use our content without prior written consent.
Consultations and Estimates
Free Consultations
We offer free, no-obligation consultations and estimates. Requesting a consultation through our website does not constitute a binding agreement or guarantee of service.
Accuracy of Information
Estimates provided during a consultation are based on the information available at the time of assessment. Final project costs may vary if unforeseen conditions are discovered during the work (e.g., hidden structural issues, outdated wiring, water damage). Any changes to project scope or cost will be communicated to you before additional work proceeds.
Scheduling
Consultation and project scheduling is subject to availability. We will make every reasonable effort to honor scheduled appointments. In the event of a scheduling conflict, we will notify you as soon as possible and work to reschedule at a convenient time.
Project Agreements
All renovation and repair projects are governed by a separate written contract between DM Home Improvement LLC and the client. That contract — not these Terms of Service — governs the specific terms of your project, including scope of work, payment schedule, timeline, and warranties.
These Terms of Service apply to your use of our website and general engagement with our business prior to a signed project agreement.
Payment
Payment terms for specific projects are outlined in your individual project contract. General payment policies include:
- A deposit may be required before work begins
- Progress payments may be required at agreed milestones
- Final payment is due upon project completion and client walkthrough
- We accept payment by check, bank transfer, or other methods as agreed upon in your contract
Warranties and Workmanship
DM Home Improvement LLC stands behind the quality of our work. Specific warranty terms are outlined in your individual project contract. In general:
- We warrant that all work will be performed in a professional and workmanlike manner
- We warrant that all work will comply with applicable building codes and standards
- Material warranties are governed by the respective manufacturer's terms
Warranties do not cover damage resulting from misuse, neglect, acts of nature, or modifications made by third parties after project completion.
Limitation of Liability
To the fullest extent permitted by law, DM Home Improvement LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific project giving rise to the claim.
Third-Party Links
Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those websites or their content. DM Home Improvement LLC is not responsible for the content, privacy practices, or accuracy of any third-party websites.
Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Please review our Privacy Policy at www.dmhomeimprovementllc.com/privacy-policy.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Mecklenburg County, North Carolina.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated date at the top. Your continued use of our website after any changes constitutes your acceptance of the updated terms.
Messaging Terms & Conditions
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from Derek. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Derek. Derek reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Derek also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent
Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Derek again, just sign up as you did the first time and Derek will start sending messages to you again.
Info
For support regarding our services, email us at planning@dmhomeimprovementllc.com or, if supported, text \"HELP\" to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Derek, you may also access instructions on how to unsubscribe and our company information by following that link.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply \"STOP\" from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at planning@dmhomeimprovementllc.com. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please visit our https://www.dmhomeimprovementllc.com/privacy-statement.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.
Contact Us
If you have any questions about these Terms of Service, please contact us:
DM Home Improvement LLC
3998 Tar Heel Drive Suite 105
Charlotte, NC 28269
Phone: (910)-557-0915
Email: planning@dmhomeimprovementllc.com
Website: www.dmhomeimprovementllc.com
These Terms of Service were last reviewed and updated in May 2026.