Privacy Policy

DM Home Improvement LLC • Last updated: August 2026

1. Introduction

DM Home Improvement LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at www.dmhomeimprovementllc.com or contact us through any of our online forms.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information when you interact with our website:

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Home address or service location
  • Project details and messages submitted through our contact or consultation forms

Information collected automatically:

  • IP address
  • Browser type and version
  • Pages visited on our website
  • Time and date of your visit
  • Referring website or source

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and consultation requests
  • To provide estimates and schedule services
  • To communicate with you about your project
  • To send service-related updates or follow-up information
  • To improve our website and better understand how visitors use it
  • To comply with legal obligations

We do not sell, trade, or rent your personal information to third parties.

4. SMS / Text Messaging Consent & Data Sharing

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

Mobile information, phone numbers, and SMS consent data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes under any circumstances.

If you opt in to receive text messages from DM Home Improvement LLC, your information is used strictly to communicate regarding your project, estimates, scheduling, and customer support.

  • Opt-Out: Message frequency varies. Standard message and data rates may apply. You may reply STOP at any time to opt out of SMS communications. After sending STOP, you will receive a confirmation message that you have been unsubscribed.
  • Help & Support: Reply HELP for assistance, call us directly at (910) 557-0915, or email us at planning@dmhomeimprovementllc.com.

5. Third-Party Services

Our website is built on Squarespace, which may collect certain data automatically as part of its platform operations, including cookies and usage analytics. We may also use the following third-party tools:

  • Google Analytics — to understand website traffic and visitor behavior
  • Google Maps — to display our service area
  • Google Business — for review and business listing purposes

Each of these services has its own privacy policy governing the use of your data. We encourage you to review their policies directly.

6. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors navigate our site so we can make improvements.

You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. However, some parts of our website may not function properly if cookies are disabled.

7. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Consultation and project-related information may be retained for up to 3 years for business and legal purposes.

9. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal information, subject to legal obligations
  • Opt out of any marketing or SMS communications at any time

To exercise any of these rights, please contact us at the information below.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

DM Home Improvement LLC
3440 Toringdon Way Suite 205, Charlotte, NC 28277
Phone: (910)-557-0915
Email: planning@dmhomeimprovementllc.com
Website: www.dmhomeimprovementllc.com